Responsibilities:
To analyze call center trends including call volumes, call patterns, staff productivity, attrition rates and resource allocation so as to optimize manpower utilization in operations by placing its manpower in the right schedule based on weekly call trends and client's forecast.
Forecast call capacity daily by analyzing what factors affected productivity, e.g., absenteeism, attrition, system failures, human factors, - call efficiency (AC) to serve as basis for call capacity per day vis-a-vis client requirements as forecasted as by the account.
Forecasts scheduling/headcount/hiring needs basing it on the weekly call trends to meet clients' requirements and to provide them information on the company's exixting call capacity per week. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet operations goals and objectives.
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial) or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
Full-Time positions available.
Visit us at 5th Flr TechnoPlaza One Bldg. Eastwood City Libis Quezon City or
call us at 423-8700 loc. 8815
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