Call Center Associate - Manulife Business Processing Services

Responsibilities:

Execute a broad range of insurance, financial administration processes or medical claims adjudication.
Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times
Follow established guidelines in providing customers accurate information regarding their insurance policies and plans.
Update client information on the system as required.

Requirements:

Candidate must possess at least a Bachelor's/College Degree.
Previous experience in a North American Call Center is an advantage.
Highly analytical and with strong decision making skills.
High customer service orientation.
Work schedule is fixed: 8pm-5am, 9pm-6am or 10pm-7am; Mondays to Fridays (weekends off).
Applicants must be willing to work in Diliman, Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.

Manulife Business Processing Services has grown rapidly and is still expanding. Now, we are looking for talented and goal-driven individuals to join the team. For that reason, we are aggressively recruiting fresh graduates and Human Resources, Finance, Accounting, Information Technology, Medical, Actuarial, and Spanish/Mandarin-speaking professionals who will boost our expansion campaign for the year. We also encourage you to refer Manulife Business Processing Services, invite your relatives and friends to apply! They can apply through this job posting or by sending their resumes to mbps_hr@manulife.com.
We offer competitive compensation and benefits package to qualified applicants. To know more about Manulife Financials visit our website at www.manulife.com. Weccept walk-in applicants from Monday-Friday, 8am-8pm.