Responsibilities:
Acts as the patient / customer advocate in the Hospital
Makes the necessary effort to enhance relationship between the patient, the family, the community and the Hospital
Ensures prompt distribution and collection of Voice of the Patient forms
Solicits and monitors feedback from patient / customer and addresses concerns raised accordingly
Prepares reports related to monitoring of patient feedback and overall customer satisfaction
Reviews and analyzes data gathered from Voice of the Patient forms and makes recommendations for performance improvement
Makes daily rounds to patients and their families to gather feedback
Supports hospital staff in rendering excellent customer service to both internal and external customers
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Mass Communications or equivalent.
Preferably female with at least 2 years working experience in service-oriented organization
Full-Time positions available.
Send / hand carry your resume with recent 2 x 2 picture, photocopy of your TOR, Diploma,
Employment Certificate and other credentials to:
University of Perpetual Help Medical Center,
HRD Office, Lower Basement, Health Tower Building
Alabang - Zapote Road, Las Piñas City
Tel. No. 874-8515
Email address: hrd@uphmc.com.ph
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