Product Catalog Administrator - Emerson Electric Asia

Responsibilities:
Customer account administration;
Customer login support and troubleshooting;
Product catalog maintenance and updates;
Gathering customer use data and product reports;
Working with global IT personnel to assist in the development and maintenance of worldwide end to end online sales and marketing platform;
Assisting users with web browser related issues and conflicts;
Working within defined procedures and Micro Motion Inc. standards;
Updating CRM system with appropriate information to track and report on customer interactions and actions taken.
Coordinating efforts to resolve tickets with Micro Motion’s on site IT staff;
Providing timely information essential to keeping procedures up to date;
Providing training to replacement or fill in administrators.

Requirements:
Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, or equivalent experience.
Minimum experience of two (2) years in Oracle applications, Customer support via phone and electronic medium, Web browser configuration and security, and Microsoft Office applications including charts and graphs in Excel and PowerPoint.
At least 2 year(s) of working experience in the related field is required for this position.
Customer service orientation.
Effective English Communication Skills – Chinese a plus.
Must be detail-oriented.
Strong troubleshooting skills.
Outstanding interpersonal skills.
Knowledge in methods and procedures of operating electronic computer and peripheral equipment.
Knowledge in various Web browser troubleshooting.
Knowledge in diagnostic techniques and procedures used in trouble shooting customer concerns with web based tools.
Knowledge in online chat and electronic communication for customer service.
Knowledge in technical aspects of web interactions including e-commerce functionality.

We are also entertaining walk-in candidates. Come to the 35th Floor UnionBank Plaza, Meralco Avenue, corner Onyx Street, Ortigas Center Pasig City from Mondays to Fridays between 9 a.m. to 6 p.m., and bring a copy of your resume and a valid ID. Feel free to bring a friend or invite your colleagues to have a walk-in as well. We are continuously hiring in the fields of Engineering, Finance, IT, Customer Service, Supply Chain Logistics, Marketing, Analytics and Human Resources. Emerson Manila Shared Services Corporate Human Resources e-mail address:msource@emerson.com