RESPONSIBILITIES:
Oversee a multi-level workforce and leads its overall operations while maintaining client relationships and meeting, if not exceeding client expectations.
Manage internal policies and procedures, operations structure, and information flow within the center.
Ensure strategic planning and cost effective operations with success and profitability in mind.
REQUIREMENTS:
Three (3) to Five (5) years of experience in business/project management, preferably in a contact center environment.
Must have experience in handling 500+ call center agents.
Bachelors degree in a related field, preferably business management.
Masters degree (or some units) preferred.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent. Job role in Call Centre Executive or equivalent.
Full-Time positions available.
Advanced Contact Solutions, Inc.
G/F Asian Plaza Building
Sen. Gil Puyat Avenue, corner Tordesillas Street
Makati City
Interested applicants may also send their resume to:
recruitment@acspacific.com
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