Customer Support Representative - BDMG - Makati

Responsibilities:
Receive contracts from Sales Representatives of BDMG and its affiliates in all represented countries
Record customer requirements from the received contracts noting specific deliverables and delivery dates
Ensure all aspects of the clients requirements are delivered on a timely basis
Ensure reports for campaigns are sent to the appropriate Sales Representative on a timely basis for each client campaign
Ensure client satisfaction rating of 90% or above. When the client satisfaction is below 90% complete a report on what caused this lower than required satisfaction level
Identify additional opportunities to sell to the clients and sign contracts or coordinate with the respective Sales Representative to close the identified opportunity.

Requirements:
Extremely well organised individual that is a self starter and able to manage their time effectively
Business degree
3-5 years Customer Support experience in a B2B environment

Our office is located in Makati where the individuals will be located. Applicants should send resumes with salary expectations to: hr@bdmg.com with the subject “SEO Content Creator and Assistant” by November 15, 2009.