REQUIREMENTS:
Job Overview
Responsible for training, supporting and mentoring Team to coordinate all aspects of program set-up
Manage a portfolio of accounts in an industry vertical
Responsible for approximately $10-20 million in annual revenue
Indirectly accountable for operations in 3 to 5 centers with representative headcount of up to 3,000 in the shared environment
Design and modify the new hire training curriculum
Support Team as they directly interface with client during requirements gathering
Periodically audit START documents to ensure process adherence
Communicate program results on a regular basis throughout the organization
Work with Team to analyze daily results, make recommendations to client on program enhancements, changes in direction and adjunct service offerings
Perform touch-base calls with client as a measure toward superior client satisfaction
Serve as subject matter expert in pre-sale meetings/presentations/site visits in order to assist sales in closing new business
Candidate Requirements
Bachelor’s degree in related field with 4 to 6 years of project / client management experience or equivalent combination of education and experience
2 to 3 years of management experience is preferred
Strong ability to multi task
Ability to collaborate for success and works well in a team environment
Advanced understanding of CVG financial metrics
Excellent negotiation and analytical, oral and written communication skills
Excellent interpersonal and leadership, time management and organizational skills
Ability to present to high-level client contacts
Ability to travel up to 10-20% and work overtime, as needed, to fulfill client expectations
Applicants should be Filipino citizens or hold relevant residence status.
Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.
There's more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.
Here are some of the benefits we can offer you:
• Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
• Tuition Reimbursement Plan
• Retirement Savings Plan
• Employee Stock Purchase Plan
You see, we offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.
Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.
To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 705-0111.
To apply personally, we invite you to visit us at:
One Sanparq San Antonio Park Square Lacson St. Mandalagan Bacolod City
Convergys is an equal opportunity employer.
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