BUSINESS SUPPORT MANAGER - Orchid Cybertech Services - Ortigas Center

Responsibilities:

Ensure high competence level of all staffs through optimum hiring, training and development, appraisal and motivation techniques.
Monitor employee’s performance and service to customers.
Provides guidance and help to customer service representatives in resolution of difficult subscriber questions and/or problems.
Responsible for directing productivity reporting, time sheets, schedule adherences and policy implementation
Ensures all company metrics and targets are met.
Manages the overall function of the business operations.
Assists in staffing levels through efficient scheduling and adjustment to meet peak service demands.
Evaluates and assess decisions based on company values and goals and company needs.
Define improvements for processes and procedures, and implement solution.
Has Project management skills (scope, focus, vision, project plan).
Responsible for developing and implementing project/action plans.
Exposure in working with Service Level Agreements and/ or metrics (KPI’s)
Provide over-all assistance to the Call Centre Manager to drive the business at its optimum level.

Requirements:

Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Human Resource Management, Economics or equivalent.
Required skill(s): BPO, Call Center, Six Sigma.
Preferred skill(s): COPC, Human Resources, .
Required language(s): English.
At least 4 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Ortigas Center.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Full-Time positions available.

PURE AUSTRALIAN SUPPORT NO GRAVEYARD SHIFT
Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig