Responsibilities:
Resolve our customers' technical queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
ADSL, Dial-Up and network administration experience is an advantage.
Experience with any of the following platforms, Windows and Linux Operating System Ensure schedule adherence
Requirements:
CALL CENTER EXPERIENCE IS A MUST
Excellent English communication skills
Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Knowledge in TCP/IP, OSI Layers, Firewall, VPN, SMTP, POP3
Must be knowledgeable in operating network equipment such as adsl and dial-up modems, routers, firewalls, proxy servers
Applicants should be Filipino citizens or hold relevant residence status.
NO GRAVEYARD SHIFT!!!
15F Robinsons Equitable Tower, Ortigas, Pasig (beside Robinsons Galleria).
You may also send your resume to:
ocsi_hr@tpg.com.au
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