Aftermarket Administrator - Emerson Electric

Responsibilities:

Assume overall responsibility for execution and monitoring of Advance replacements (Software and Hardware products) and Repair orders On-time to Customer’s request.
Ensure that all customers and their issues are treated in a professional and courteous manner.
Ensure clean MRT (Material Return Tracking) documentation and traceability.
Assist in the development of the systematic management process (QFD).
Ensure compliance to all corporate and legal requirements.
Assist in Continuous Improvement projects and achievement of agreed objectives.
Cross train and cover all the group’s functions.
Receive and respond to inquiries from Representatives and Customers.
Performs other tasks that maybe required to support business operations.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Engineering (Industrial) or equivalent.
Knowledge of ERP/MRP, JDE-E or Oracle systems is an advantage;
Knowledge of lean manufacturing techniques is an advantage;
Technical competency is a MUST; Able to comprehend and analyze KBA (Knowledge Base Articles) and CTS (Technical Documentations) and draw conclusions/actions to resolve customer problems;
Financial skills is an advantage;
Logistics and Distribution experience is an advantage;
Willing to work on shifting or night schedule
Applicants should be Filipino citizens or hold relevant residence status.

Emerson Manila Shared Services
Corporate Human Resources
Tel: 479-5251