Payment Processing Supervisor - JP Morgan Chase Bank

Responsibilities:

The Payment processing team is responsible for the monitoring of Nostro, Wire & Cheque accounts held Globally & the reconciliation of any receipts arriving for Global Fee Billing to the outstanding invoices issued to clients. If funds are received that do not agree with any open invoices this team will work through client service groups Globally to pinpoint the underlying debt & resolve the outstanding items.

The Payment Processing Supervisor will perform the following key tasks:

1. Develop training and career plans for each member of the team.
2. Prepare performance evaluations for all direct reports on a semi-annual basis and conduct one-on-one meetings
3. Ensure completion of all day to day tasks inclusive of end of day control sheets.
4. Ensure business targets are communicated & delivered within deadlines.
5. Track & escalate operational, risk & client service issues internally & to donor site.
6. Ensure contingency plans are up to date.
7. Support training & development of staff.
8. Ensure tasks are adequately resourced.
9. Ensure MIS is produced to schedule & updates are accurate & clear.
10. Ensure team responds within SLA on inquiries.
11. Must ensure compliance with risk controls to limit financial liability, conduct process reviews to identify opportunities to improve efficiency and coordinate technology development and implementation within the department.

Requirements:

Essential Skills & Experience

· Bachelors degree, preferably in Accounting
· 1 – 2 years Staff management skills
· 1 – 2 years Operational experience preferably within the financial sector.
· 1 – 2 years Demonstrated knowledge of Global markets.
· 3 – 4 years MS Excel Experience
· Understanding of Global Currencies.
· Demonstrate an understanding of cash flow and the impact of this upon Liquidity/Treasury.
· Demonstrate previous reconciliation experience.
· Strong communication skills, both oral and written
· Strong analytical, prioritization, organizational and time management skills.
· The ability to escalate & pursue issues across a Global list of contacts & management for a decision.
· The ability to process a large quantity of work without error.

Preferred Skills & Experience
· Understanding or experience of Custody, Fund Accounting, Clearance, Collateral & Lending products will be useful.
· Excellent customer service skills with attention to detail
· PC literacy with proficiency in MS Word and MS Power Point
· Strong multi-tasking and negotiation skills
· Strong operations and/or client management experience with exposure to managing teams and complex operational processes

Language Requirements
Strong English written and verbal communication skills are required.

Hours of Work
Positions will be required to work 5:00 PM MNL – 2:00 AM MNL

Application Instructions

To be considered for this position, you may send your resumes, indicating the position you are applying for in the subject line to:

reenalee.s.imperial@jpmorgan.com