Responsibilities:
Responsible for the leadership and day-to-day running of a team of call center customer solutions officers ensuring that they provide timely, efficient and client focused service and/or sales that meets and moves towards exceeding customer expectations.
The Operations Manager is required to lead teams of call center customer solutions officers to meet agreed company performance indicators and ensure that a good working relationship is developed and maintained between the call center, the customer and the caller.
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce, Mass Communications or equivalent.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent. Job role in Call Centre Executive or Management.
Solid skills in MS Office
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
Interview invitations and status updates may be sent via email so please check your email regularly.
CITI BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6029, 858-6026
Fax: 858-6161
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment