Customer Service Representative for Marketing - Emerson Electric Asia

Responsibilities:
• Under supervision follow detailed verbal or written instruction to enter and maintain the various types of information in CT’s CRM tool, Greenhouse - in a timely and accurate manner.
• Conduct telemarketing calls, interview potential customers, document project progress and record detailed customer conversations.
• Receive Sales Leads daily; verify information, enter information into Greenhouse, follow-up with assigned sales reps or inside support personnel.
• Weekly database maintenance. Perform specified tasks to review and repair or correct bad information in the Greenhouse CRM.
• Have a good understanding of departmental procedures and policies that pertain to Sales, Marketing, and Support services offered by Control Techniques
• Learn and become proficient in other Customer Service/Marketing tools used by CT. These tools to include MK Order System, Greenhouse, CT Info Center, and other Web-based tools.
• Cross training to allow backup to Order Entry functions using MK Order System.
• Perform other duties as assigned or required.

Requirements:
• Bachelor’s degree or equivalent.
• Good English communication skills, both verbal and written.
• High work accuracy and attention to detail.
• Pleasant, comfortable on telephone cold-calls.
• Positive, professional attitude, conversational vocabulary
• Proficient in MS Office packages including Excel, Word, and Access
• Goldmine or other CRM package experience is helpful.

Emerson Manila Shared Services Corporate Human Resources e-mail address: msource@emerson.com