Responsibilities:
To develop new card product and increase loyalty base from new and existing
To leverage on relationship to bulid card base and leverage on partnership to drive loyalty and spend of Card members
To implement strategies to enhance card product value proposition to ensure acquisition results
Effective partnership with merchants and strategic partners to increase card member base and spend
Develops operating policies, procedures and standards; monitors card recruitment and documentation; recommends modifications of departmental procedures, operations and policies so that department may take best advantage of information systems technology to meet departmental goals and objectives
Supervises, trains and evaluates the performance of staff; plans, assigns and evaluates work of staff
Develops schedules and coordinates work flow
Prepares and administers division budget; prepares fiscal, statistical and narrative reports related to membership services operations
Review and ensure full compliance to company policies and procedures
Ad-hoc project/event
Requirements:
• Minimum Bachelor Degree in any discipline
• Preferably more than 4 year experience in the analysis, design and implementation of multiple, large membership systems and card product development
• Proven track record of attaining department’s KPI
Able to work with regional teams to develop appropriate business objectives
Has project management skills and experience
Result oriented and customer focused management style
Able to coach team towards peak performance
Ability to negotiate/communicate/facilitate management teams
A combination of training, education and experience that is equivalent to one of the employment standards listed and that provides the required knowledge and abilities
Fluency in written and spoken English is essential. Able to converse in local dialect. Mandarin & Cantonese is an added advantage
Applicants should be Filipino citizens or hold relevant residence status.
Interested candidates are invited to apply online or send:
E-mail: catherine.goh@rwmanila.com or sheila.legaspi@starcruises.com
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