Network Support Analyst - Regus Centres - Bonifacio Global

Responsibilities:
Purpose of job:
Provision of 24x7 network troubleshooting and remote assistance to on-site staff and other internal environments across the Regus groups 1,000 global locations
Maintain and project a professional image on behalf of the company being courteous at all times
Ensure that service requests are responded to inline with the contracted SLA (Service Level Agreements) and escalation parameters.
Reporting structure Reporting into the Network Services Manager in Manila.
Key responsibilities:
• Provide fault analysis and fix on the core LAN,WAN, Wireless and Firewall Infrastructure
• Provide configuration expertise on LAN, Wireless, router and firewall infrastructure
• Ensure effective and timely escalation of complex faults into the Group IT structure
• Maintain and develop a professional level of understanding of the core network and security infrastructure within the global Regus group.
• Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults
• Provide technical assistance and training as and when requested, by Line Management to internal and external customers
• Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident
• Communicate in all instances in an effective, clear, concise and professional manner with Customer service being paramount
• Carry out additional responsibilities as requested by Line Management
• Ensure that all customer information is kept secure and not disclosed to non Group IT personnel

Requirements:
Candidate specification
Our ideal candidate will have been working for the last 2-3 years for a global company providing level 1-2 network support to a predominately Cisco based LAN, Wireless and WAN environment. They will have excellent written and verbal English language skills. Be extremely customer focused and driven to exceed their manager’s expectations in terms of technical knowledge and customer handling skills.
• Solid background in the configuration and trouble shooting of large scale LAN, Wireless, WAN and firewall infrastructures
• Ability to work to deadlines and work as part of a team
• Able to prioritise own workload
• Able to use own initiative and self motivated
• Excellent problem solving skills
• Ability to work in a 24x7 shift based environment
Technical skills
• CCNA certification is desirable. Additional security or MCP certifications will be a bonus
• Experience of the configuration and troubleshoot on Cisco LAN, Wireless and WAN infrastructure

Please forward your MS Word-format resume (including availability, current and expected salary) to apac.rsc-careers@regus.com
Visit our website: www.regus.com for more broad information on our business.